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Privacy Policy

Your privacy is our priority. This policy explains how we collect, use, and protect your store data when using our Shopify app.

Effective: April 9, 2026 Last updated: April 2026

1. Information We Collect

When you install and use our Shopify App, we may access and collect the following types of information from your Shopify store to provide core features, analytics, and personalized support:

  • Store & account data — store name, domain, email, plan type, and access token (securely encrypted).
  • Customer & order details — only as needed for app functionality (e.g., order analytics, customer support).
  • Product & inventory info — to sync or enhance store operations (if applicable).
  • Usage analytics — anonymized interactions, feature clicks, and performance metrics to improve the app.
Shopify Protected: We never collect payment card data, raw passwords, or sensitive personal customer financial info. All data is processed under Shopify’s protected app environment.

2. How We Use Your Information

Your store data helps us deliver, maintain, and improve our app. Specifically, we use collected data for:

App functionality

Sync orders, run reports, automate tasks

Performance & analytics

Understand usage patterns & optimize speed

Communications

Important updates, support, feature announcements

Security & compliance

Prevent fraud, detect abuse, enforce ToS

3. Data Sharing & Third Parties

We respect your business data and never sell it to third parties. However, to operate the app efficiently, we may share limited data with trusted service providers under strict confidentiality:

Third PartyPurposeData involved
AWS / Cloud hostingInfrastructure & encrypted storageStore metadata, tokens, logs
Shopify APICore integration & data exchangeOrders, products, customers
Sentry / Logging toolsError tracking & performanceAnonymized crash reports

All transfers are secured via TLS 1.3 and AES-256 encryption. We do not share identifiable personal data with advertisers.

4. Cookies & Tracking Technologies

Our Shopify app may use cookies and similar technologies to enhance user experience, remember preferences, and collect aggregated analytics. You can manage cookie preferences via browser settings, but disabling essential cookies might affect app performance.

essential_session analytics_pixel user_preferences

5. Data Retention & Security

We retain your store data for as long as your Shopify app is installed, plus a reasonable period afterward to comply with legal obligations or resolve disputes. Upon app uninstallation, all identifiable store data is scheduled for permanent deletion within 30 days.

Security measures include: 256-bit encryption at rest, strict access controls, regular penetration testing, and GDPR/CCPA readiness. We maintain SOC2-type internal protocols.

6. Your Rights & Merchant Obligations

As a Shopify merchant using our app, you are responsible for informing your own customers about data processing via your store's privacy policy. You have the right to:

  • Request data export (store-related)
  • Request deletion of app-specific data
  • Opt-out of non-essential analytics
  • Withdraw consent anytime via app settings

7. International Data Transfers

Your store information may be processed on servers located in the United States or European Union, depending on infrastructure optimization. Whenever we transfer data outside your country, we rely on standard contractual clauses (SCCs) or equivalent safeguards. For merchants in the EEA, UK, or Switzerland, we comply with GDPR requirements regarding cross-border data flows.

8. Children’s Privacy

Our Shopify app is intended for business use by merchants and store owners. We do not knowingly collect personal information from children under 13 (or under 16 in certain regions). If you believe a child has provided us with data, please contact us for immediate removal.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect operational, legal, or feature changes. If material modifications occur, we will notify you via email or a prominent notice inside the Shopify app dashboard. The "Last updated" date at the top of this page indicates the latest revision.

Questions? We're here to help.

If you have any concerns about privacy or data handling, reach out to our compliance team.

© 2026 Wavey Apps — Shopify Partner. All rights reserved. This privacy policy applies solely to our app’s data practices.